Job Description

Overview

Waters has an exciting and challenging opportunity available for an Order Operations Senior Specialist to support APAC (KAS: Korea, Australia and SEA) Operations. This role station in Malaysia and will report to the Order Operations Manager for Korea, SouthEast Asia, Australia/New Zealand

Collaborating closely with Waters Global Operations team and local country team, Order Operations Senior Specialist will be critical in supporting business growth and new business models, harmonizing best practices, optimizing operations process, improving efficiency, and increasing customer satisfaction across the region.

Critical success factors for this role shall own experiences and ability of order & logistics operations, excellent communication, influencing and leadership skills. The ideal candidate is passionate about ensuring customer satisfaction, work objectively and execute daily routine tasks with great attention

Responsibilities

Key Responsibilities:

• Run daily order to cash operations and KPI scorecard, tools, and processes to support business growth
• Using data analytics to strategically design and enhance key operation metrics to manage performance quality
• Provide Risk Management on orders and sales backlog by working closely with business leaders and finance
• Supply chain management and demand planning: SAP Ordering Process and collaborating closely with global teams and APAC order operations managers to optimize operations process, improving efficiency, and increasing customer satisfaction across the region
• Import and Export. Insightful understanding of Customs regulation and provide solutions to business and customers to manage and mitigate risks
• Inventory and warehouse management including demo stocks
• Customers management including enquiries, orders, payments, and all customer services related areas to follow up to closure
• Represent region in global transformation projects
• Any ad-hoc duties as assigned (e.g. internal & external audit)

Qualifications

Key Requirements:

• Min Diploma in engineering, logistic, commercial management, or relevant certification in supply chain field
• Min 7 years MNC working experience in a position of order operations/logistics/SCM
• Proficient in office software (e.g. Microsoft Excel, Word, PowerPoint, Outlook), with knowledge of financial and ERP systems (e.g. SAP, AO, Salesforce)
• Proficient in quantitative analysis and problem solving
• Strong sense of responsibility, ability to handle multiple priorities and perform job responsibilities with minimal supervision in a pace environment
• Excellent verbal and written communication skills
• Self-motivated and thrives in a dynamic business environment
• Proven track record of successfully cross functional teamwork and ability to manage through influence

Company Description

Waters Corporation (NYSE: WAT), the world\'s leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We\xe2\x80\x99re the problem solvers and innovators that aren\xe2\x80\x99t afraid to take risks to transform the world of human health and well-being. We\xe2\x80\x99re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Waters