Job Description

1. Documentation preparation

Ensure accurate documentation, keying in & filing of documents. (ie, Quotation, Sales Order, Work order, T&C, PPM, CSR or CS related documents). Ensure all Quotation or Sales order are accurate according to latest pricing, marketing campaign, or customer category.
2. E-Commerce Management

Ensuring website information is up to date & accurate (ie, products SKU, quantity, promotion, etc) Process orders via e-commerce channel (ie, IHB Website, Zuellig Marketplace, Shopee, etc) Design & upkeep products, pictures & outlook on e-commerce platform. Liaise with vendors for troubleshooting.
3. Supply Chain Management

Communicate between sales team & supply chain to ensure stocks and delivery is up to customer's requirement and expectation.
4. Customer Service

Handling sales agents enquiries, customer enquiries, pre & post sales product related issue. Liaising with customer/ logistics to collect goods for after sales checking.
5. Technical Coordination

Technical schedule coordination. Coordinating technical team task, after sales support, equipment T&C, PPM and repairs. Keying in, tracking & handling after sales product related issues & documents. Ensure all equipment/item for repair tasks are all tracked till complete. Submit relevant report to supervisor when required.
6. Undertake any other ad hoc duties as assigned related to Customer Service

JOB REQUIREMENT

1. Attentive to detail.

2. Proactive, able to flag, bring to attention and resolve errors.

3. Good communication skills - verbal and written.

4. Fresh graduates or candidates possessing Diploma in Allied Health/Engineering related are encouraged to apply

5. Team player. Able to work well with team.
6. Editing skills using Canva or Adobe is an advantage.

BENEFITS

Parking provided Weekdays workdays only Hospitalization medical insurance Company organized events Career progress and growth
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Dental insurance Free parking Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person