Job Description

Order Entry and Processing:

Customer Communication:

Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise. Provide order confirmations and updates to customers.

Coordination with Departments:

Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment. Communicate any special instructions or requirements to relevant departments.

Inventory Management:

Monitor inventory levels and notify the inventory team of low stock items. Assist in the coordination of inventory counts and reconciliation.

Documentation and Reporting:

Maintain accurate records of orders, shipments, and returns. Generate reports on order status, backlogs, and fulfilment performance as needed.

Problem Resolution:

Address and resolve issues related to order discrepancies, shipping delays, and returns. Work with the customer service team to handle complaints and ensure customer satisfaction.

Continuous Improvement:

Identify and suggest process improvements to enhance efficiency and customer experience. Stay updated on product knowledge and company policies.

Qualifications:

Education:

High school diploma or equivalent; associate's degree or higher preferred.

Experience:

Previous experience in order processing, customer service, or a related field is preferred. Accurately enter and process customer orders in the system. Verify order details for completeness and accuracy. Update and maintain customer order records.
Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Subang Jaya: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person