Job Description

A

Passenger Service Handler (PSH)

supports airline and airport operations by assisting passengers throughout the check-in, boarding, and arrival process. The role ensures smooth customer service, safety, and timely aircraft operations.

Key Responsibilities: Passenger Check-In & Documentation

Assist passengers at check-in counters and self-service kiosks Verify travel documents (passports, visas, IDs, health documents) Issue boarding passes and luggage tags Process special service requests (SSR) such as wheelchair, unaccompanied minors (UM), and VIP passengers

Baggage Handling Support

Check in baggage according to airline standards Handle excess baggage payments and documentation Assist with lost & found baggage

Departure Gate Operations

Manage boarding gates efficiently and safely Make boarding announcements Check boarding passes and coordinate passenger boarding Handle last-minute seat changes, upgrades, and standby passengers

Arrival Services

Assist disembarking passengers when required Manage connecting flights and transfer passengers Provide assistance at immigration and baggage reclaim areas

Customer Service & Problem Solving

Provide information about flights, delays, gate changes, and airport services Handle passenger complaints and irregular operations (IROPS) professionally Coordinate with airline crew, ground handlers, and airport authorities

Safety & Compliance

Follow airline safety standards and airport security regulations Ensure passengers comply with dangerous goods restrictions and travel rules Attend mandatory safety briefings and training

Required Skills & Qualifications

Good communication skills (English + local languages) Customer service-oriented, patient, and professional Ability to handle pressure during peak hours or flight delays Basic computer skills (DCS, reservation systems, check-in software) Physically fit for long standing hours Able to work shifts, weekends, and public holidays

Preferred Experience

Experience in aviation, hospitality, tourism, or customer service Knowledge of airline/airport systems: DCS, Amadeus, SABRE, Altea, etc. Previous airport or ground handling experience (advantage but not always required)
Fresh Graduates are welcomed

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM1,700.00 per month

Benefits:

Flexible schedule
Work Location: In person