About GuestReady GuestReady is a globally-leading, award-winning short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and are growing fast. Services include everything from listing creation to guest communications, housekeeping, key management, and price optimisation. Launched in 2016, we have already sold over 1.6M+ guest nights, generating rental income of \xe2\x82\xac60M+, and manage a portfolio of approximately 3,000 properties, worth over \xe2\x82\xac1B. Our mission is to help landlords save time and turn their investments into a profitable source of income by using technology to bring the tradition of hospitality to the short and medium let market. We take care of the end-to-end rental process from listing creation across different platforms, to guest communications, housekeeping, key management, and price optimisation.
Job brief We\'re seeking a highly experienced People & Culture Coordinator, possessing excellent English communication and interpersonal skills. They will be leading the HR function for our Malaysian market, working locally from our beautiful office based in Kuala Lumpur. This role requires a certified expert with a minimum of 2-3 years of experience in handling employee relations cases, performance management, leave entitlement, insurance/payroll reporting, and other employment-related matters. The ideal candidate should already possess a strong understanding of the Employment Act 1955, legal case studies, and other local laws and regulations. In addition to implementing effective strategies to attract, retain, and develop talent, the People & Culture Coordinator will also be responsible for handling confidential information and sensitive data related to employees and company operations. This requires a strong understanding of data privacy regulations and maintaining strict confidentiality and security protocols. They must autonomously handle the complexities of the Malaysian job market, provide sound advice to stakeholders, and safeguard sensitive information with discretion, professionalism, and integrity If you\'re a proactive and results-driven HR professional with a passion for leading and developing teams, we encourage you to apply for this exciting opportunity!
Responsibilities

• Oversee employee relations cases and insurance/payroll reporting, ensuring strict compliance to EA 1955 and other local laws and regulations
• Proactively develop an internal SOP of Malaysian labour laws and regulations, with more basic, external SOP\xe2\x80\x99s for managers to easily reference and follow, this will require a sufficient level of technical literacy
• Provide expert guidance to supervisors for performance management procedures
• Respond to internal and external HR related inquiries or requests and provide assistance
• Redirect HR related questions or distribute correspondence to the appropriate person of the team
• Maintain records of personnel-related data (personal information, leaves, turnover rates etc.) in the database and ensure all employment requirements are met
• Support the recruitment/hiring process by issuing employment contracts, providing teammate access to hiring tools, etc.
• Manage the GuestReady Monthly Newsletter publication
• Schedule and maintain the agenda for Director/Manager meetings, intro/exit interviews, HR events, etc.
• Perform orientations, onboarding and update records with new hires
• Organise team socials and events on a regular basis, strategize & execute affordable ways to improve employee satisfaction and productivity
• Assist in any other ad-hoc HR projects as outlined by the Global People Operations Manager, such as collection of employee feedback, building our global training program, etc.

Requirements

• Full-time Resident of Malaysia, able to work in Kuala Lumpur
• Must be fluent in written and spoken English - any other language is a big plus!
• Bachelors (or equivalent) certification in Human Resources
• 2-3 years of experience in HR, ideally in startups and global companies
• Able to prioritise competing priorities, to manage time efficiently and to stay organised at all cost
• Team player; able to work in an environment with high inter-dependencies between teams and cross-cultural colleagues
• Comfortable to collaborate with senior leadership and c-level team members
• Detail-oriented individual with a strong focus on quality
• Able to work under pressure, staying calm and composed
• Flexible in meeting the needs of the business
• Interest in start-ups and the sharing economy is a big plus

Offer

• Competitive salary
• Medical benefits package (after successful probation period)
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options, based on performance and needs of the business
• Support for continued learning and education, including training and conference attendance
• Collaborative and inclusive work environment, with a focus on diversity and equality

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect to our teams all over the world. We see diversity and inclusion as central to our organisation. This means we value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view, from rocket science experts to enthusiastic newly graduates with great skills. mb8ThgTKVu