Job Description

:

• Provide customer support and technical issue resolution (within inbound / desk-bound environment) via email, chat, social media and other online platforms.

• Handle multiple concurrent chat and email, outbound calls interactions while addressing frequent emails, social media interactions and other online platforms.

• Identify, troubleshoot and advise on technical issues in the customer\'s computer, mobile app and / or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Escalate real-time issues to client/supervisor.

• Translate documents in Japanese to English and vice versa. \xe2\x80\xa2 Perform report and minutes writing in Japanese and/or English.

Requirements:

• Prior experience in call-centre or customer service related roles.
• Language proficiency in both English and Japanese (JLPT N3 and above or an equivalent level) in order to liaise with Japanese-speaking associates.
• Able to work on weekends and public holidays on a fixed schedule.
• Possess customer-focused with appropriate urgency to suit operational demands.
• Good time management and work organizational skills.
• Meticulous team player with a results-driven personality.
• Proficient in MS Office. Exposure in any CRM tools or systems is highly advantageous.
• Able to understand games from a gamer\'s perspective and give in-depth gaming and PC/console troubleshooting support.
• Able to solve and analyse information accurately with appropriate speed and guidelines.
• Those without relevant experience (possess interest in customer service or gaming) may be considered as well.

Benefits:

AWS, monthly birthday celebration, medicial expenses

Pole To Win