Job Description

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QA (Customer Service) Mandarin
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MYR5,000 - MYR5,800 Per Month
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Posted a day ago o Closing 5 Dec 2025
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Requirements

• Bachelor's degree or equivalent work experience.
• 1-2 years' experience in Quality Assurance within a BPO or call center, preferably in the e-commerce industry.
• Strong knowledge of e-commerce operations such as order processing, logistics, returns, refunds, and payment handling.
• Excellent analytical and problem-solving skills, with attention to detail.
• Strong communication skills (verbal & written) to deliver effective feedback and reporting.
• Proficiency in MS Office (Excel, PowerPoint) and QA monitoring tools/CRM systems.

Responsibilities

• Monitor and evaluate customer interactions (calls, chats, and emails) to ensure compliance with quality standards, client expectations, and e-commerce policies.
• Provide constructive feedback and coaching to agents to improve customer handling, product knowledge, and process adherence.
• Conduct calibration sessions with operations and clients to maintain alignment on quality expectations.
• Identify performance gaps, recurring issues, and root causes, and recommend corrective actions.
• Assist in developing and updating quality evaluation forms, scripts, and process guidelines.
• Prepare and present quality reports and insights to management, highlighting trends, risks, and opportunities for improvement.

Benefits

• Provided training.
• EPF/SOSCO.
• Annual leave/Medical leave.
• 5 WORKING DAYS.

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• Medical Insurance
• Medical and Hospitalisation Leave
• 5 Working Days

Skills
Customer Service Quality Assurance Mandarin Language Proficiency Communication Skills
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Skills Required