Quality Assurance Executive (qae) (berjaya Times Square)

Kuala Lumpur, Malaysia

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Experience in Email and Social Media transaction monitoring will be an added advantage
Able to communicate well (verbal and written) in Bahasa Malaysia and English
Proficiency in speaking and writing in Mandarin will be an added advantage.
Ability to work well within a team environment.
Ability to multi-task

Responsibilities

Monitor and prepare written evaluations of CSE interaction that are consistent with the current interaction assessment criteria.
Provide constructive feedback to CSEs in a positive manner to enhance overall performance.
Track trends observed while monitoring incoming interaction content.
Communicate regularly and professionally with operational counterparts/other support teams (e.g. Team Leaders, Training, etc.) to drive CSE efficiency and effectiveness towards common goals.
Participate in overall QA calibration sessions to ensure consistent scoring methodology among team members and operational counterparts.
Regularly update and maintain QA progress logs and other records/documents as necessary.
Participate in the implementation of various quality improvement exercises/campaigns/programmes.

Benefits

Additional Benefits

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