Customer Service Email/social Media (berjaya Times Square)
Kuala Lumpur, Malaysia
Job Description
Mohon
Kelayakan
- Able to start on 4 March 2023
- Min. STPM/ Diploma holder
- Good command in English and Bahasa Malaysia (read, written, and spoken)
- Computer literate with basic knowledge of MS Office applications,
- Good knowledge of social media lingo and terms
- Pass pre-phone interview & assessments
Job Scope
- Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.
- Willingness to take responsibility and be accountable to handle customer issues in a professional and courteous manner;
- Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.
- Ability to work under pressure and with minimum supervision;
- Ability to multi-task and with good attention to detail;
- 5 working days, 2 rest days (can be on weekend or weekdays)
- Morning
- 8:00am - 5:00pm
- 9:00am - 6:00pm
- Evening
- 1:00pm - 10:00pm
- 3:00pm - 12:00am
- Basic salary: RM2,150.00 (Fixed)
- KPI allowance: Maximum RM1000.00 (performance based)
- Shift allowance (depends on working shift)
- OT allowance (If applicable)
Manfaat
- Annual Increment (Based on performance)
- Annual Bonus (Based on performance)
- Referral program (Reward provided - T&C Applied)
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Job Detail
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Job IdJD1012147
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2150 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned