Quality Audit Coach Call/written
Kuala Lumpur, Malaysia
Job Description
The Quality Audit Coach will report to the Quality Management Team.
The Quality Audit Coach works directly with APAC Operations by providing APAC Operations with the following coaching and training activities:
- Coaching individuals on gaps and/or trends identified in Quality Audits.
- Coaching teams on gaps and/or trends identified in Quality Audits.
- Provide training on new or modified policy and procedures.
- Analyze data, build pivot charts, or other analysis used for gap/trend identification.
- Develop coaching plans and presentations used during coaching and training sessions.
- Develop status reports showing progress made for each coaching plan.
- Have detailed knowledge of Contact Center (Call/Written) Operations.
- Have strong communication and presentation skills.
- Be comfortable working with senior leadership.
- Be comfortable working independently.
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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Job Detail
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Job IdJD988929
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned