Job Description

:
Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?
At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.
Join us as a Quality Intern to make an impact!
You will join our dedicated Customer Satisfaction and Quality team, where you'll play a pivotal role in ensuring our customers receive top-notch service and solutions.
Mission (About the Role) :
As a Quality Intern at Schneider Electric, your mission is to be a proactive problem-solver and a champion of customer satisfaction. You'll play a crucial role in addressing post-sales quality complaints and issues, ensuring our customers receive the best possible experience. This position offers a unique opportunity to learn, grow, and make a significant impact on our quality processes and customer relationships. By contributing to Schneider Electric's commitment to excellence, you'll gain invaluable skills and experience that will benefit your professional development.
What will you do?

• Be a Quality Champion: Support our dynamic Front Office Quality team in tackling customers' post-sales quality complaints and issues, ensuring their satisfaction and loyalty.
• Innovate with CRM: Apply and enhance processes to swiftly resolve quality complaints using cutting-edge Customer Relationship Management (CRM) software like Salesforce.
• Master Escalation Routes: Understand and navigate the escalation pathways for major customer issues, collaborating with various organizations to achieve the best outcomes for our customers.
• Leverage Data Analytics: Utilize powerful Data Analytics & Visualization tools such as ThoughtSpot and Tableau to pinpoint top quality issues and spearhead impactful projects and initiatives.
• Collaborate Across Teams: Work closely with diverse internal and external stakeholders to contain, correct, and prevent problems affecting our valued customers.
• Drive Containment Actions: Contribute to the execution of effective containment actions for known issues, ensuring swift and thorough resolutions.
• Engage with Customers: Participate in customer site visits to address complaints and present innovative resolutions, showcasing your problem-solving skills.
• Coordinate Expert Interventions: Facilitate interventions by Technical Experts when needed, ensuring timely and effective solutions.
• Develop Logistics Skills: Enhance your logistics management skills by managing and monitoring warranty returns, including RMAs.

What qualifications will make you successful for this role?

• Educational Background: A Bachelor's Degree in Engineering will set you up for success, providing a solid foundation in technical knowledge and problem-solving skills.
• Customer Focus: A customer-oriented mindset is key. If you enjoy helping others and finding solutions that make a difference, you'll thrive in this role.
• Experience Advantage: While not mandatory, experience in handling customer inquiries will give you a head start and help you navigate challenges with ease.
• Skill Set: This role offers a fantastic opportunity to develop and enhance your coordination, problem-solving, and analytical skills. You'll gain hands-on experience in tackling real-world issues, enriching your professional journey and personal growth.

Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Skills Required