Job Description

Overview The individual will assume the lead role in the delivery of facilities management (FM) services to the client. He/she will be the single point of contact for the client and will be responsible for: Ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the scope of the work portfolio of the client throughout. Achieving the client\'s outsourcing objectives of cost savings, high quality, consistency, and risk management. Duties & responsibilities Client and Account Management Be the single point of contact for JLL site service delivery and as the escalation point. Be accountable for the service delivery to meet the contractual obligations of JLL Manage relationships with key stakeholders in the client\'s organization. Develop and maintain a detailed understanding of client\'s business and key factors influencing their requirement for our services. Contract Management Ensure adherence to the contract. Be responsible for the achievement of the key performance indicators, service levels, and other measures as contracted. Implement and manage the change control process. Financial Management Be responsible for the achievement of the agreed financial targets for the account revenue. Look for opportunities to cross-sell services. Responsible for collection of fees from client and tracking of outstanding payments. Monitoring all site expenses by following the agreed budget Implementing proper financial tracker for PO, PR, GR, and invoicing Operations Providing onsite support You will be the facilities management\'s trusted right hand on all facilities-related activities. You will do this by performing routine site inspections to ensure all processes and best practices are implemented and maintained. You\' will lend to the team by providing admin support including front desk duties, basic housekeeping, and appointment coordination.Also, part of your job scope is to hit key performance indicators and meet service-level agreements. Event or meeting coordination requested by the client. Engaging with client for feedback on facilities and daily operations works. Assisting to send the work permit to building management Client onboarding support Support business administrators on new joiner/leavers arrangements - access card application/collection Prepare the starter pack for the new joiners Keep track & reporting on starter pack inventory Office utilization data compilation & entry into tracker Electricity/Water/Space Occupancy data Waste management Pantry consumables in/out tracker Locker & cabinet tracker Assisting for PO/DO/Invoice, maintaining files and reports and all other facilities related files. Other assigned administrative tasks Meeting the clients\' facilities needs In this role, you\'ll be responsible for working closely with clients and suppliers onsite to identify their facility-related inquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you\'ll take part in the procurement of vendors and services from time to time. Making everyone safe and risk-free In this role, you will ensure everyone\'s health and safety by keeping safe workplace procedures in place and in order. You\'ll also be expected to carry out these procedures, as needed. You\'ll also be expected to follow escalation and incident reporting procedures, and comply with the firm\'s guidelines and strategies. Understand the operational requirements of the elements of the site and ensure that current contracts are maintained to provide necessary supplies and services. Build and develop effective client/stakeholder relationships across multiple levels of the organization Carry out facility walks to upkeep the facility condition to ensure client facilities are well maintained Ensure the cleanliness and tidiness of the office Manage facilities requests and ensure they are tracked and duly logged Ensure the office facilities under the scope of work are well managed Responsible and monitor the planned preventative maintenance schedule Coordinate with vendors, explain requirements, seek quotations, complete analysis & evaluation, prepare presentation materials, provide recommendations & arrange a work schedule Manage all outsourced service vendors\' performance and perform regular performance meetings and review with vendors Support client with critical out-of-hours issues & participate as a key team member in responses to emergency situations Compile the appropriate reporting for the clients Provide interface with client\'s representative and BMO Perform any ad hoc duties assigned by superior when required Finance Management Assist in financial processes for the facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner Ensure prompt and accurate management of purchase orders, as required Responsible for invoice submission, finance reports, and tracking before the cut-off date Environment, Health & Safety Management Responsible for the implementation and maintain the Risk Register which identifies major property risks including occupational health and safety, fire safety, and environmental. Take preliminary actions/steps to identify, evaluate and recommend control measures for a variety of environmental, health, and safety concerns Perform site inspection regularly in terms of EHS Establish and maintain the escalation and incident reporting procedures Support the Client EHS team on the annual fire evacuation exercise with the Building Management Office. Employee Specifics Bachelor of Engineering or equivalent Diploma (Electrical or Mechanical, Administration, Business Studies) The ability to extract and analyse data into clear and logical reports with particular attention to detail. Proficient in the use of the MS Office product suite including Word, Excel, PowerPoint, and Outlook, particularly Excel with knowledge of pivot tables, lookups, complex formulas, etc. FM experience to be between 3 to 5 years. Key skills Leadership Sets objectives and measurable goals and motivate others to achieve them. Acts as a leadership role model by behaving consistently with cultural requirements Personal Effectiveness Coaches and develops staff and provides regular feedback and guidance. Set stretch targets for self and others, monitor and manages individual and team performance Decision Making Is able to make difficult decisions and resolve problems or improve operations. Actively searches out opportunities to achieve the best results Relationship Building Promotes open, constructive, and collaborative relations with superiors, subordinates, peers, and clients. Gains the respect of clients, and where appropriate, with the broader business community. Communications Regularly communicates vision, strategy, plans, and performance in a clear and motivational manner Listens effectively and communicates through actions and example. JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\'s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country.

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