Job Description

:

Business Performance and Management

• Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
• Successfully work on accounts as per guideline requirements set in collection system.
• Ensure the portfolio assigned are attempted within the stipulated time set by manager
• To manage portfolio appropriately towards target setting.
• To render full support towards team performance
• All customers enquiries are to be attended within 24 hours
• Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.
• Ensure daily, weekly, monthly KPIs are met
• Ensure timely litigation are instituted.
• Provide workable resolution to customers enquiries
• Avoid Operational Losses
• Assist Team Manager on any ad-hoc projects
• Liaising/communicating with Liquidator on revival matters.
• Liaising/communicating with White-Knight on Scheme of Arrangement, Supplementary Agreements or other relevant documents
• Liaising with Purchasers to confirm their option ie- Opt-in / Opt-out the scheme or other relevant matters with regards revival.
• Liaising with CSA on further disbursement matter.
• Seeking lawyer advice/group legal advice on the revival matters, complicated issues, and preparing all related documents

People Management

• Liaise with Manager on customers\' issues.

Regulatory Compliance

• Ensure satisfactory rating on all audit reviews.
• Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
• Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

Qualification

• Bachelor Degree or Diploma in the relevant discipline

Relevant Work Experience

• With relevant Collection and Recovery experience

Technical / Functional Skills

• Computer literacy - basic MS Words and Excel
• Multi lingual

CIMB