Job Description

Mohon

Kelayakan

• Diploma / Degree in any field
• Preferably at least6 months of working experience in bank's debt collection function. Knowledge in Singapore's litigation / recovery process will be an added advantage
• Strong communication skills especially English. Proficient in Mandarin / dialects will be an added advantage
• Team player who possesses strong interpersonal, effective negotiation and analytical skills
• Target oriented and able to work under pressure
• Meticulous, firm, tactful and customer service oriented
• Proficient in Microsoft software (Word, Excel & PowerPoint) will be an added advantage
• Able to be analytical and make good judgement in reviewing accounts
• Ability to thrive in a fast-paced working environment and achieve individual / team targets

Tanggungjawab

• Perform Telephone dunning of delinquent accounts and negotiate with borrower for acceptable repayment plans in a proper professional manner
• Strong ability to negotiate, persuade and convince customer to pay i.e., quick thinker and versatile when customers try to avoid payment
• To manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP) and money collection
• Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
• Review and initiate cost-effective collection and recovery avenues to maximize recoveries and minimize losses
• Able to recommend and execute appropriate collection / legal / restructuring actions for recovery of debt and minimise credit losses.
• Review and assess suitability of customer eligibility under Bank's financial relief or for bearance program / Credit Counselling Singapore (CCS) Debt Management Program (DMP)
• Review accounts for cancellation and give instructions to panel solicitors to issue Arrears Letter of Demand (ALOD) / Letter of Demand (LOD).
• Ensure that collection actions compliant with regulatory and corporate guidelines. This includes follow up actions are in compliance with regulatory and bank's internal policies.
• Handling email correspondence with both external customers and internal stakeholders.
• Attend to customer and update latest contact details.
• To review for putting up requests for transfer payments / reversal of Annual Fees / Late / Finance charges
• Preparation of reports / analysis in terms of KPIs / delinquency number
• To carry out all other duties assigned from time to time by management.

Manfaat

• Normal office working hour

Manfaat tambahan

• Training Provided
• EPF / SOCSO / PCB
• Annual Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• 5 Working Days
• Overtime Pay

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