Job Description

: Key Responsibilities *

Sales Planning

• To develop and implement business and marketing plans for Branch Managers (i.e sales delivery) to achieve product\'s objectives and sales targets
• To keep abreast with economic trends and proactively identify sales opportunities with support from Segment
• Managers and other Business Support
• To effectively manage the target setting and cascading process by:

• Reviewing and confirming sales target allocated to the RD
• Allocates target to branches and communicating targets to Branch Manager

Sales/Operation Management

• To manage and monitor respective Branch Managers to deliver optimal sales/operational performance by:

• Analysing branch sales/operational/system performance and implementing appropriate actions/initiatives to improve performance, if required
• Performing all institutionalised sales management routines (e.g. sales meetings, individuals coaching, huddles)
• Motivating, coaching and counselling Branch Manager as a group and on an individual basis
• To actively build and maintain strong working relationships by:

• Maintaining and growing the network to include contacts in major institutions in financial services industry and other industries
• Establishing and maintaining strong working relationship with key CIMB staff
• Maintaining and supporting the building of strong relationship with long term, profitable customers

• To lead the execution of campaigns in the assigned area
• To resolve operational and administrative issues and escalate all critical or unresolved issues to Head of CSD

Sales Executions

• To approve fully collaterised personal loan (e.g, OD,ASB) up to RM 1,000,000
• To approve FD rate exception (max. 5 basis points)

Customer Relationship

• To monitor the execution of strategies
• To improve customer waiting time and customer experience (e.g. look and feel, branding etc.) across the area
• To proactively build and maintain long term and profitable relationships with key customers, and assigning valued customers to Branch Managers for relationship management.
• To resolve critical or unresolved customer and sales team related issues escalated by Branch Manager.
• To review feedback from customers and branch sales team on areas of improvement (e.g. product, process, pricing, competitors\' information) and channel feedback to respective parties.
• To monitor turnaround times for credit applications, approvals and disbursement to ensure fulfilment within required service levels.

Compliance

• To ensure Branch Managers adhere strictly to CIMB policies and procedures, including credit control procedures, audit compliances and BNM guidelines
• To propose and manage annual financial budgets, including ad hoc budgets for the Regional Directors
• To monitor budget utilisation and explain variances as necessary
• To comply with all reporting requirements: i.e. Monthly Branch performance report to be submitted to Head of CSD

People Management

• To select and hire Branch Manager, adhere strictly to CIMB policies and procedures, including credit control procedures, audit compliance and BNM guidelines.
• To oversee and provide direction to staff at branches and ensuring strict adherence to CIMB policies and procedures

CIMB