Regional Director, Regional Director 13 My

Malaysia, Malaysia

Job Description


: Key Responsibilities *

Sales Planning

  • To develop and implement business and marketing plans for Branch Managers (i.e sales delivery) to achieve product\'s objectives and sales targets
  • To keep abreast with economic trends and proactively identify sales opportunities with support from Segment
  • Managers and other Business Support
  • To effectively manage the target setting and cascading process by:
  • Reviewing and confirming sales target allocated to the RD
  • Allocates target to branches and communicating targets to Branch Manager
Sales/Operation Management
  • To manage and monitor respective Branch Managers to deliver optimal sales/operational performance by:
  • Analysing branch sales/operational/system performance and implementing appropriate actions/initiatives to improve performance, if required
  • Performing all institutionalised sales management routines (e.g. sales meetings, individuals coaching, huddles)
  • Motivating, coaching and counselling Branch Manager as a group and on an individual basis
  • To actively build and maintain strong working relationships by:
  • Maintaining and growing the network to include contacts in major institutions in financial services industry and other industries
  • Establishing and maintaining strong working relationship with key CIMB staff
  • Maintaining and supporting the building of strong relationship with long term, profitable customers
  • To lead the execution of campaigns in the assigned area
  • To resolve operational and administrative issues and escalate all critical or unresolved issues to Head of CSD
Sales Executions
  • To approve fully collaterised personal loan (e.g, OD,ASB) up to RM 1,000,000
  • To approve FD rate exception (max. 5 basis points)
Customer Relationship
  • To monitor the execution of strategies
  • To improve customer waiting time and customer experience (e.g. look and feel, branding etc.) across the area
  • To proactively build and maintain long term and profitable relationships with key customers, and assigning valued customers to Branch Managers for relationship management.
  • To resolve critical or unresolved customer and sales team related issues escalated by Branch Manager.
  • To review feedback from customers and branch sales team on areas of improvement (e.g. product, process, pricing, competitors\' information) and channel feedback to respective parties.
  • To monitor turnaround times for credit applications, approvals and disbursement to ensure fulfilment within required service levels.
Compliance
  • To ensure Branch Managers adhere strictly to CIMB policies and procedures, including credit control procedures, audit compliances and BNM guidelines
  • To propose and manage annual financial budgets, including ad hoc budgets for the Regional Directors
  • To monitor budget utilisation and explain variances as necessary
  • To comply with all reporting requirements: i.e. Monthly Branch performance report to be submitted to Head of CSD
People Management
  • To select and hire Branch Manager, adhere strictly to CIMB policies and procedures, including credit control procedures, audit compliance and BNM guidelines.
  • To oversee and provide direction to staff at branches and ensuring strict adherence to CIMB policies and procedures

CIMB

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Job Detail

  • Job Id
    JD978024
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned