Job Description

• This is a permanent position in the Robotics Solution department as sales support function. Support and perform transactional activities for order fulfilment to Robot business unit customers, generate sales revenue to company and directly contribute to increased revenue targets set as per business plan.

• Perform checks and management of communications with ESC (Epson Sales Company) / internally / SEC (Seiko Epson Corporation), to align with order requirement, shipping, and documentation in timely manner.

Key Accountabilities

• Sales order management (for robots, options & spare parts)

xe2x9exa2 Accept and process PO to sales and service order timely.xe2x9exa2 Issue PO to SEC (Seiko Epson Corporation), Enter PO numbers into the Order Information System.xe2x9exa2 Issue delivery orders, generate DN.xe2x9exa2 Generate invoice to client/channels upon shipment to ensure revenue recognition.xe2x9exa2 Coordinate with factory/warehouse and SEC on delivery schedule and shipment documents.xe2x9exa2 Provide Robot BU manager with next two months delivery schedule from OIS.xe2x9exa2 Liaise with account manager to process credit block / release.xe2x9exa2 Issue pack/ship instruction requests to logistics team. xe2x80xa2 Strategic inventory & demo unit managementxe2x9exa2 Work with sales members and Managers on strategic inventory plan.xe2x9exa2 Liaise with sales and SEC for optimum strategic inventory management and regular updates.xe2x9exa2 Fixed assets loan using DUMAS (Demo Unit Management) system.xe2x9exa2 Work with logistics on transportation of demo units to event location.

• Quotation/account creation

xe2x9exa2 Liaise with PM (Product Manager) / ESC / SEC to arrange quotations, account creation.xe2x9exa2 New customer account creation, create and maintain global customer codes.xe2x9exa2 Liaise with PM on pricelists updates to system, issue quotes to ESCs for special price/customised items.xe2x9exa2 Liaise with account managers to issue quotations.xe2x9exa2 Monitor/follow-up on overdue orders backlog.xe2x9exa2 Adhere to SOP document process.xe2x9exa2 Work on salesforce platform to create account and support to sales activities.

• Process and administrative support

xe2x9exa2 Assist department manager in necessary administrative support, document archiving, keep track of unit movement.xe2x9exa2 Support/back up team member on related order admin matters.xe2x9exa2 Respond to in-warranty and out-of-warranty request (parts/services/training) from CS engineer and arrange shipment/documentation accordingly.xe2x9exa2 Provide support to manager including analysing business process and enhancement for Robot BU.xe2x9exa2 Participate in process automation with internal department initiative to increase productivity, workflow optimisation and procedures.xe2x9exa2 Manage SKU management in SAP Material Management to regularly update any parts modification made by SEC.xe2x9exa2 Generation of sales order list for filling etc.Agensi Pekerjaan Asia Recruit Sdn Bhd (200401036859) (675370-W) (JTKSM 230C)

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