Job Description

Duties and Responsibilities: * Nurtures account retention and portfolios by proactively engaging with clients to gain insight, communicate new and improved product functionality, identify opportunities, and foster add-ons and upselling. Duties and Responsibilities: Nurtures account retention and portfolios by proactively engaging with clients to gain insight, communicate new and improved product functionality, identify opportunities, and foster add-ons and upselling. Maintains client base and corresponding retention volume by undertaking usage analysis, research, negotiation, and other activities that increase and solidify customer loyalty to Clarivate products through emails, phone calls, and other client communication venues. Handles all renewal order management through Order Cloud and customer portals as required. Identifies, manages, and resolves issues via collaboration with internal teams such as Product Management, Customer Experience and Service, and Implementation. Acts as an advocate for both the client and Clarivate to ensure expedient and appropriate resolutions. Executes regular account reviews, including contract status, product migration and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to Account Managers and RAM/Sales Directors. Identifies and pursues new business opportunities with existing clients in conjunction with Product Specialist and/or Account Manager's efforts. Collaborates with Account Managers and Product Specialists to support overall sales strategy and account support. Identifying, executing, and timely entry of campaign leads and client activity into SalesForce.com. Provides weekly reporting to Account Managers, Product Specialists and Regional Sales/RAM leaders and escalates any issues that would impact renewal or new business. Actively learns about Clarivate offerings and products. Ideal Qualifications: Associates' degree or higher, plus at least 5 years' related experience in sales or customer service, or equivalent combination of education and experience. Understanding of consultative selling and strategic account management. Outstanding written and verbal communication skills and proficiency in English. Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships. Strong multi-tasking, organizational and prioritization skills, with ability to maintain professional demeanor under pressure. Creative problem solver and decision maker, with enthusiasm and focus to reach positive outcomes. Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate. Ability to analyze, compare, evaluate, reconcile and draw meaningful conclusions and action plans from data. Capacity to learn and effectively utilize SalesForce.com and other programs relevant to the role. Ancillary Qualifications: Fluency in languages needed in region other than English. Strong working knowledge of SalesForce.com. Other important information about this position: This position may be located in a corporate office or remote location, subject to business needs. Minimal travel is required. This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours. Every position requires certain physical capabilities. Clarivate seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible. Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled