Job Description

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.

We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.

We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave(TM) for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner Magic Quadrant(TM) for Personalization Engines. But wait, there is more. For 21 quarters in a row, we've been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.

We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.

Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.

You're probably expecting an eye-catching, mesmerizing job description that will sweep you off your feet, flavoured with the coolest startup jargons. But, let's be honest, nothing says more than the real experience, right? So we asked our team to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

Role Description

As an Account Manager, you will be responsible for renewals and stakeholder management.

You will work in coordination with Customer Success Managers and you will be the primary contact of the executives. Your primary responsibility will be driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations.

• A university degree in Business, Marketing, Engineering, or related fields
• 5+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or Martech
• Strong communication skills in both writing and speaking (English & Malay)
• High sense of responsibility and accountability
• A strategic thinker with excellent project management skills
• Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus
• Proven track record of using sales & persuasive skills
• Experience negotiating and navigating contracts and legal discussions
• Thrives in a fast-paced, high growth, rapidly changing environment
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Hold on! Life's a two-way road! Here's what you'll enjoy while spending time with us (perks, anyone?)

• We offer many hard and soft skills trainings to help you improve and challenge yourself. You'll have access to Udemy's business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
• You'll have space to share your skills and even deliver trainings and workshops if you wish. Sharing is caring!
• We'll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
• You'll have a chance to work in an international, diverse and inclusive environment
• You'll be part of an industry that's shaping the future of customer experiences.
• Don't believe us? Just ask Google.
• Occasional TGIF happy hours!

Was this position made for you?

So let's talk! We're curious bugs and can't wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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