Reservation Agent
Kuala Lumpur, M14, MY, Malaysia
Job Description
Key Responsibilities:
Handle and process room reservations via phone, email, and online platforms. Assist customers with inquiries regarding room availability, rates, and special offers. Update and maintain accurate records in the reservation system. Coordinate with the Front Desk and Housekeeping teams to ensure smooth guest check-ins. Handle booking modifications, cancellations, and last-minute reservations. Upsell services and amenities to enhance the guest experience. Provide accurate information on hotel facilities, services, and local attractions. Resolve any reservation-related issues promptly and professionally. Prepare daily reservation reports and assist in occupancy forecasts.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development
Language:
Chinese (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1383116
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned