Job Description

Reservation Management

Process room reservations through phone, email, online booking systems, and other communication channels. Input and update all reservation details accurately in the Property Management System (PMS). Perform daily data entry and update new reservation segments and payment methods. Create and manage manual reservations from Siteminder and SynXis. Create manual FIT (Free Independent Traveler) reservations received from travel agents. Handle owner bookings and complimentary stay reservations received via email. Update No-Show Report, Cancellation Report, and Daily Arrival Report.

Payment Handling

Process payment charges for Booking.com reservations 7 days prior to arrival. Verify and post payments received via bank transfer after confirmation.

Guest & Partner Communication

Attend to guest inquiries received via email and phone. Handle phone call inquiries transferred from the Customer Care (CC) team. Respond to travel agent requests and other stakeholder inquiries promptly and professionally.

Coordination and Communication

Liaise with the Front Office, Sales, Housekeeping, and Finance departments to ensure smooth guest experiences. Provide accurate daily reservation reports and updates. Notify relevant departments of any VIP or special requests.

Administrative Duties

Maintain an organized and up-to-date reservation filing system. Prepare daily, weekly, and monthly reservation statistics as required. Follow all company policies, procedures, and standards.

Skills and Qualifications:

SPM or Diploma in Hospitality Management, Tourism, Business, or related field (advantage)

Experience in front office, call centre, or customer service is a plus

Pleasant personality

High level of integrity and professionalism

Able to work shifts

Patient, polite, and guest-oriented

Strong teamwork and reliability

Job Types: Full-time, Fresh graduate

Pay: RM2,200.00 - RM2,600.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person