Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpurxe2x80x99s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.About Four Seasons Hotel Kuala LumpurFour Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpurxe2x80x99s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.The latest addition to the cityxe2x80x99s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the cityxe2x80x99s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a xe2x80x9ccity within a city,xe2x80x9d the KLCC will offer designer shopping, fine dining, and the best of the cityxe2x80x99s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Parkxe2x80x99s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.An exciting addition to Kuala Lumpurxe2x80x99s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpurxe2x80x99s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.About Four SeasonsFounded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 105 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the worldxe2x80x99s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.RESIDENCES SUPERVISOR (POOL & PUBLIC AREA)This position requires an employee with a flexible schedule and the ability to work all shifts, weekends and holidays. As a Residences Supervisor (Pool & Public Area) you would be responsible for ensuring floor operations being carried out by Residences Supervisor (Pool & Public Area) are up to Four Seasons Private Residences standards and in line with company policy & procedure. This will create services that go beyond the requests of residents and offer them an unforgettable stay.MAIN RESPONSIBILITIES/TASKS:The ability to display, at all times, a friendly, courteous and professional manner in all dealings with homeowners, residents, visitors and other employees.Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction.The ability to greet all residents and visitors at sky gym and residential pools areas, offering them assistance with a variety of requests.The ability to handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.The ability to resolve resident complaints, assist residents in all inquiries in connection with residential or hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Maintain proper records of all inventory and common area amenities.To support the reception/concierge desks on the ground floor, sky lobby, as well as supporting the Residences Services Attendant as needed during peak times or during higher than expected levels of business, as directed by the Residences Managers.Assist with responsibilities and duties in the absence of Residences Attendant.Developing a positive working relationship with Building Management teams and service suppliers to the residences.Work harmoniously and professionally with co-workers and Managers, handling additional requests when necessary.Candidates must speak read and write Bahasa Malaysia as well as being fluent in English. Must have the right to work in Malaysia.Visa sponsorship is not available for the role. Only successful candidates will be contacted.Join Our TeamJoin a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazinexe2x80x99s 100 Best Companies to work for since 1998.What to expect: You willxe2x80xa6xe2x80xa6Be a champion of the Golden Rule: Do unto others as you would have them do unto youBe part of a cohesive team with opportunities to learn, grow and developHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well done

Four Seasons Hotels