Job Description

ob Title:

Resort Manager

Location:

Resort Wadi Amna, Janda Baik, Pahang

Reports To:

Business Owner / Director

Job Summary

The Resort Manager is responsible for the overall management, operations, sales performance, guest experience, and profitability of Resort Wadi Amna, Janda Baik. This role ensures smooth daily operations, high occupancy rates, excellent customer satisfaction, effective staff management, and strong online presence across booking platforms and social media.

Key Responsibilities1. Resort Operations & Guest Experience

Oversee daily resort operations including check-in/check-out, housekeeping, maintenance, and security. Ensure guests receive excellent service from arrival until departure. Handle guest feedback, complaints, and special requests professionally. Maintain resort cleanliness, facilities, and ambience at all times.

2. Sales, Marketing & Occupancy

Manage and optimise occupancy rates (weekdays, weekends, peak seasons). Handle Online Travel Agents (OTA) such as Airbnb, Booking.com, Agoda, etc. Create promotions, packages, and seasonal pricing strategies. Work with marketing team or personally manage social media content (TikTok, Instagram, Facebook). Encourage repeat bookings, corporate retreats, family events, and group bookings.

3. Financial & Business Management

Monitor daily sales, expenses, and cash flow. Control operational costs and wastage. Prepare weekly and monthly performance reports (occupancy, revenue, expenses). Ensure pricing is competitive while maintaining profitability.

4. Staff Management & Training

Recruit, schedule, and manage resort staff (front desk, housekeeping, maintenance). Train staff on SOPs, customer service, safety, and emergency procedures. Set KPIs for staff performance and conduct regular evaluations. Ensure discipline, attendance, and teamwork.

5. Maintenance, Safety & Compliance

Ensure all resort facilities, rooms, electrical, plumbing, and landscape are well maintained. Coordinate repairs, vendors, and contractors when required. Ensure compliance with local authority regulations, safety standards, and licensing. Manage emergency situations effectively (weather issues, guest incidents, power outages).

6. Events & Special Bookings

Manage corporate events, family gatherings, retreats, weddings, and private bookings. Coordinate logistics, room allocation, activities, and F&B (if applicable). Ensure events run smoothly and meet client expectations.

7. Reporting & Administration

Maintain proper records of bookings, staff schedules, inventory, and supplies. Submit regular reports to management. Use Google Sheets / Booking Systems to track KPIs and performance.

Key Performance Indicators (KPIs)

Occupancy Rate (Weekdays & Weekends) Monthly Revenue & Profitability Guest Satisfaction Ratings & Reviews OTA Performance & Conversion Rate Cost Control & Budget Compliance Staff Performance & Attendance Social Media Engagement & Booking Leads

Requirements & Qualifications

Minimum 2-5 years experience in resort, hotel, homestay, or hospitality management. Strong leadership, communication, and problem-solving skills. Knowledge of OTA platforms and basic digital marketing. Able to work weekends, public holidays, and during peak seasons. Familiar with Google Sheets, booking systems, and basic reporting. Preferably based near Janda Baik or willing to stay on-site.

Personal Attributes

Customer-oriented and service-driven Organised, proactive, and detail-oriented Able to work independently with minimal supervision Calm under pressure and adaptable
Job Type: Full-time

Pay: RM3,000.00 - RM6,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person