Restaurant Floor Manager

Selangor, Malaysia

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Duties & Responsibilities

Responsible for the day-to-day operations of the Restaurant, working hand-in-hand with the Chef.
Ensure that the restaurant delivers convivial hospitality, ensuring internal quality standards and procedures are being understood and practiced.
Work alongside the team to drive continuous improvements to the restaurant to achieve operational excellence.
Train and develop team members.
Ownership of customers dining experience.
Communicate and manage customers feedback.
Perform ad-hoc duties to ensure smooth running of operations.
Pro-active in identifying operational pain points and offering solutions for troubleshooting.
Report the Financials & Operations on a weekly and monthly basis.
Must be able to work under minimal supervision.
Ensure work relationships are maintained in a professional and cordial manner across the respective departments.
Any other duties that the Superior deems necessary.

Requirements

Proven at at least 3-4 years of experience in restaurant management or a similar role, with a strong understanding of restaurant operations.
Good leadership and team management skills, with the ability to train and develop staff.
Proactive problem-solving skills, with the ability to identify operational challenges and implement solutions.
Strong customer service orientation, with the ability to handle customer feedback and resolve issues effectively.
Ability to work independently with minimal supervision.

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