Job Description

• SPM/Diploma / Bachelor\'s degree in Hospitality Management, Business Administration, or related field.
• At least 3-5 years experience in F&B Operations; experience in F&B will be added advantages.
• Excellent communication, interpersonal, and problem-solving skills.
• Knowledge of restaurant operations management, inventory management, and regulatory compliance.
• Handling of paperwork efficiently (invoices, purchasing, ordering, budgeting, reports, submitting feedbacks, inventory, etc).
• Performing other relevant and ad hoc duties as and when needed.

Responsibilities

• Manage daily Front of the House and Back of the House restaurant operations.
• Develop and enforce policies and procedures for restaurant operations internally and externally.
• Maintain and ensure high customer service level.
• Solve operational problems i.e. staff issues, customer complaints.
• Responsible to handle and manage employee issues by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees.
• Appraise staff performance and provide feedback to improve productivity.
• Maintain safe, secure, and healthy environment by complying with legal regulations.
• Uphold the image & identity of the outlet by selling the right products ad also maintaining high standard of staff grooming.
• Meet restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Train new and current employees on proper customer service practices.
• Perform other related duties as required or as assigned.

Benefits

• EPF
• SOSCO
• Medical Benefit
• Incentive
• Referral

Additional Benefits

• Staff Meal
• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB

SkillsLeadership Customer Service Menu Planning Inventory Management Financial Management Communication Problem-Solving Food SafetyImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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