Rm 2800] Customer Service Executive For Telco Company Mandarin Speaker (pj)

Petaling Jaya, Selangor, Malaysia

Job Description


MohonKelayakan

  • Minimum SPM level or above
  • Fresh graduates / entry level applicants are encouraged to apply
  • Fluent in Mandarin (verbal, written and type)
  • Knowledge of English is an added advantage
  • Able to work independently with minimum supervisory
  • Strong work ethic and a can-do attitude
  • Willing to commit on 5 days work per week (with 2 rotational offday)
  • Willing to work at 7am - 3am rotational shift (9 hours work with 1 hour break included per day)
  • Able to work in Petaling Jaya (fully on-site)
  • Preferable to start working within 05 August 2024 - 12 August 2024
Tanggungjawab
  • Handling daily customer interactions (e.g. inbound call, email and live chat)
  • Handling customer support calls and following up on the complaints on customer\'s lodged issues frequently
  • Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
  • Portray professionalism demeanour at all time to promote brand\'s value
  • Handling multiple chat with multiple issue at the same time.
  • Troubleshoot technical problems of telecommunication services
ManfaatRM 2,800 Basic + Up to RM 400 Night Shift + Up to RM 500 KPI * EPF and SOCSO
  • 12 days of Annual Leave and 14 days of Medical Leave
  • 1 month training with salary provided
  • Comfortable work environment
  • Facilities: Pantry, Rest & Relax Zone
  • FREE Scheduled shutter van provided (Office - LRT - Office)
KemahiranFluency in Mandarin Communication Skills Interpersonal SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1049499
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    2800 per month
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned