Job Description

As an RMA Engineer, you\'ll manage phone device repairs, liaise with stakeholders, track SLAs, troubleshoot technical issues, optimize processes, maintain records, and collaborate cross-functionally for a seamless repair experience.Who Are We?CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.What Qualifications and Experience Will You Bring to Excel in This Role? * Bachelor\'s degree in engineering, electronics, or a related field is preferred.

• Minimum of 3-5 years of experience in a repair or technical support role, preferably within the electronics or telecommunications industry.
• Proven experience managing repair processes and working with third-party repair services.
• Strong understanding of phone device repair processes, including hardware and software troubleshooting.
• Familiarity with quality standards and procedures for electronics repair.
• Proficiency in using repair management software and tracking tools.
• Ability to effectively communicate with stakeholders, including engineers, technicians, procurement teams, and management.
• Strong problem-solving skills and the ability to troubleshoot and resolve technical issues.
• Ability to analyze repair data and identify trends or areas for improvement.
• Attention to detail and accuracy in record-keeping and reporting.
• Ability to work collaboratively with cross-functional teams to ensure a seamless repair process and customer experience.
• Experience in identifying opportunities for process improvement and implementing changes to enhance efficiency.
• Up-to-date knowledge of industry trends and technological advancements in phone repairs.

ResponsibilitiesWhat Role Will You Play in Shaping CompAsia\'s Future? * Manage the repair process of phone devices, both inbound and outbound, ensuring all repairs are completed efficiently and accurately.

• Communicate with stakeholders to provide updates on repair status and address any concerns or issues that may arise.
• Monitor and track repair SLAs with third-party repairer to ensure repairs are completed within the agreed upon timeframe.
• Ensure all repairs are completed on time and meet quality standards, following established processes and procedures.
• Coordinate with the engineering team to troubleshoot and resolve any technical issues that may arise during the repair process.
• Build capabilities and providing guidance to repair technicians to ensure they have the necessary skills and knowledge to effectively repair phone devices.
• Maintain accurate records of all repairs, including tracking repair history, parts used, and costs associated with each repair.
• Identify opportunities for process improvement and implement changes to streamline the repair process and increase efficiency.
• Collaborate with the procurement team to ensure all necessary parts and materials are available for repairs.
• Conduct regular audits of the repair process to identify areas for improvement and ensure compliance with company policies and procedures.
• Assist with inventory management, including tracking and ordering replacement parts and materials as needed.
• Stay current on industry trends and technology advancements in phone repairs to ensure the repair process remains up-to-date and effective.
• Provide regular reports and updates to management on repair metrics, including repair turnaround time, quality of repairs, and cost per repair.
• Collaborate with other departments, such as customer service and sales, to ensure a seamless repair process and customer experience.
• Other duties as assigned to support the overall success of the repair department and company goals.

Benefits

• Young, Fun & Vibrant Culture
• Attractive medical allowances & flexible allowances

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