Job Description

Job Req Number: 57371
Time Type: Full Time

Purpose of the position:

This position also provides administrative support to Business Development/ Account managers in connection with customer inquiries, sales controlling and business implementation. This position also will assists Commercial Manager by providing administrative support in connection with sales planning & reporting.

Key Task:

• Provide administrative support to the account managers in relation to the preparation of sales collateral material, quotations, and customer related applications.
• Maintain customer rate cards, administer rate increases and schedules as well as prepare quotations by applying the pricing policy.
• Creation of 'Client Rate or Quotation' in operational system
• Assist account manager in new business implementation.
• Assist Commercial Manager to maintain rate folder accordingly to ISO requirement including guiding new hires to ensure the folder is updated accordingly.
• Responsible for all administrative task of the department.
• With the support of OPS staff, monitor and assure operational excellence for assigned customer account(s) with a focus on standard operational KPI's, customer specific KPI's, data quality, EDI compliance
• Proactively drive continuous improvement of service delivery for the assigned account(s), detect and analyze sub-optimal performance, and initiate improvement actions
• For service deteriorations / deficiencies, ensure that a proper root cause analysis is performed (either by self or by OPS, depending on size of account), escalate to relevant parties when necessary, and manage the communication with the customer.
• Additional to above tasks:
• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group

Experience and Education:

• Diploma in Business administration / supply chain / commercial background.
• Minimum 3 years of experience in Sea & Air Freight Forwarding industry.
• Good written and spoken English. Proficiency in Bahasa Malaysia, Mandarin or any other local dialects.
• Good understanding of company's service offering and pricing policy
• Local market knowledge (customers, competitors, suppliers)
• Basic competency with MS Office (Word, Excel & Powerpoint) and operational system.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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Why DSV