Job Description

Provide excellent email support to advertisers, agencies, and Client Sales teams on Client\'s ad product suite with clear and timely communication, quality deliverables, and innovative solutions Perform proactive and reactive analyses of campaign delivery in order to increase performance and drive revenue Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ads platform Be an expert on Client\'s ads platform use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries Maintain established QA scores on responses and adhere to operational KPIs 1+ years working in Zendesk, Salesforce or similar CRM Comfortable in leveraging multiple tools to debug and troubleshoot Excellent written, verbal, and presentation skills with strong interpersonal skills Strong attention to detail and organizational skills and track record of working towards established KPIs. Customer-centric approach with a strong sense of empathy for customer issues and needs. Bachelor\'s degree or relevant experience in Marketing, Advertising, STEM, or related field 1+ years in digital advertising, ad operations, technology or other related field Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

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