Job Description

Sales Operations Executive.

Are you passionate about driving sales effectiveness and ensuring exceptional customer satisfaction? Our client is seeking a talented Sales Operations Executive to join their team. You will play a crucial role in optimizing sales operations, managing contracts, and supporting various sales activities.

Industry: Manufacturing/Production (Foods)

Working Hour: Monday to Friday

Location: Pasir Gudang, Johor Bahru

s:

• As a primary contact window between customers and internal stakeholders for before/after sales support activities.
• Work closely with internal stakeholders to ensure smooth contract management: order processing, shipment, payment, risk control, reports, contract creation, scheduling and deadlines.
• Assist the Sales Manager in daily tasks: quotation, project tender/bidding preparation, new account onboarding, and new account creation.
• Enhance customer satisfaction by managing customer\'s complaint with timely and professional feedback, escalating to relevant departments to improve products and competitiveness.
• Participate and support new sales systems, new product launches, new projects, customer activities, trial proposals, and document requests.
• Optimize sales operation processes, policies, and KPIs to improve efficiency and effectiveness.
• Track and prepare sales performance reports, maintain customer database, and monitor progress towards KPI achievements..

Requirements:

• Min. 3 years of relevant working experience in customer service/sales support function or relevant, manufacturing background is preferred.
• Min. Bachelor\'s Degree education level or above.
• Required language - English, Bahasa Malaysia, Mandarin (Verbal/Written).
• Experience in B2B sales and export sales is a plus.
• Experience in SAP and CRM is a plus.

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Adecco Malaysia (Johor Bahru)

JTKSM 375-2A

Click the APPLY NOW button or contact our Recruitment Consultant at yinying.chen@adecco.com.

Please be informed that only shortlisted applicants will be notified.

Adecco