Job Description

• Fast worker, able set priorities according to the various order processing deadlines during the day
• Comfortable working in a high volume and fast pace environment
• Meticulous, organized and able to multi-task
• Proficient in MS Office (especially MS Excel & Word)
• Service-oriented, good telephone etiquette and customer service skills

Responsibilities

• Perform order fulfilment by entering sales (SO) into the system.
• Daily checking of outstanding sales order in the system and ensure order fulfilment is completed within stipulated timeframe.
• Liaise with Sales Team and warehouse on customers\' orders and delivery status.
• Check lead-time, expedite deliveries by warehouse and update system in a timely manner.
• Assist sales team in any ad hoc sales operation tasks such as ad hoc sales order, transportation handling, stock return, etc.
• Support sales & marketing team to handle all works related to order fulfilment.
• Receive sales lead via phone or email and channel IT to sales team to perform sales activities.
• Respond to customer \'s complaint from email or phone as Level 1 and pass to QA team or relevant team to revert to customers.
• Cover operation duties (such as invoicing and relevant administrative duties) when shorthand due to unforeseen circumstances.
• Recording & accuracy of data kept for KPI reporting.

Benefits

• Normal working hour
• Inpatient & Outpatient Benefit
• Yearly dental subsidy
• Staff Welfare on Marriage / Childbirth / Bevearement
• Staff discount on all subsidiary products i.e Beacon Mart, Radiant Code & Etc

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Ricebowl