Sap Customer Service Executive

Kuala Lumpur, Malaysia

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At least 2 years relevant working experience , preferably in Healthcare industry
Experience with an ERP software (e.g. JDE or SAP)
Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint; ERP systems (e.g JDE), with ability to navigate vendor portals
Excellent written and verbal communication skills and interpersonal relationship skills
Strict attention to detail

Responsibilities

Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order
Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers
Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
Processing the orders of consignment stock
Resolve all basic customer service activities including investigating and performing root cause analysis under limited supervision.
Process customer returns and monitor to ensure the product is received
Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives
Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts
Complete all documents for customer credits for audit key controls

Benefits

Additional Benefits

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