Job Description

Role & Responsibility: 1. Recognized as project manager on behalf of customer of all product and service delivery to particular customer. Be responsible for driving Data center construction and implementation as end-to-end delivery with sales/presales, design, construction& Testing & Commission team, including project schedule management, quality control, risk management, customer requirement management during project delivery, in-time issue escalation to senior management team and organize and get customer acceptance for project closure. 2. Recognized as the customer focal point during in-service operation period. Be responsible for the delivery of all operational services to customer according to Service Level Agreement. 3. Responsible for customer satisfaction. Coordinate and drive DC operation Network and IT service team for continuous service improvement and risk mitigation. 4. Responsible for customer interface communication in terms of project delivery and ongoing service operation phase, coordinate internal resource according to company standard and customer requirement. Provide regular project report and service report, organizing customer meeting with internal team for effective communication. 5. Recognized as lease manager for sales contract execution including billing, AR collection and arrears management. 6. Be a trust advisor to customer on behalf of GDS, build up customer relation in a professional and integrity base. Requirement: 1. Bachelor\'s degree, major in Electronic & Engineering or Computer Science is preferred. 2. 8 years or above DC industry/IT industry working experience, 5 years or above PM or customer Service Manager role or consultant role is preferred. Experience in Data center construction is preferred. 3. Experience with focal point of customer is necessary. Good communication and coordination skill, and good written skill for all kinds of reports and plan is necessary. 4. Good learning skill and self-driven character, willing to take challenge and changes. 5. Strong client-servicing willingness and ability. Capability towards emergent public relationship issues. An adept conflict mediator and a trustworthy client. 6. Verbal and written English is excellent, Mandarin speaking fluently. Cantonese is preferred as well.

foundit