Job Description

POSITION GENERAL SUMMARY

• Committed to ongoing development and success, , hunting out and closing deals with new customers as a priority.
• Identify and sourcing new business opportunities whilst to effectively manage and develop existing accounts.

ESSENTIAL POSITION FUNCTIONS

• To assist manager on the Implementation of commercial master plan activities (RESET & Mini RESET).
• To prepare the necessary approval from various committee on business concepts - BPC, MPC, CCM, SPC, EXCO
• To assist manager on RESET & Mini Reset concept delivery in accordance to strategies comprising of :

• Airport development - New airport/Redevelopment/Expansion
• Financial - Budgeting / Financial Model
• Benchmarking and rental model
• Retail Mix composition
• New outlets concept generation
• Effective management of CAPEX / Investment through ROI analysis
• Procurement strategy i.e. package deal, T-8 tender, Direct negotiation and open tender.
• Non-financial monitoring - Customer experience / Transition Management
• To monitor Implementation of commercial master plan activities (RESET & Mini RESET)
• Financial performance monitoring (Variance reporting) - Tracking & Monitoring
• To perform analysis on product category / brand offering for core business that meets customer needs and expectation and enhancing customer experience through :-

• Space and product planning (CATEGORY MANAGEMENT)
• Retail Technology Development
• Brand identification & New business relationship
• To assist manager to achieve optimum product categorization to yield maximum financial performance, enhance value proposition and elevate customer experience (Pax Fronting of Retail, F&B and Services and BOH - Storage and Office / Advertising / Car Park / Ancillary Revenues ie Casual Leasing & Promotion)
• Ensure maximization of space occupancy at all airports under MASB.
• To established and maintain master list data including sales performance, contract expiry etc.
• To coordinate and communicate with respective unit i.e. project management, contract management, tender management and commercial representative at airport on the implementation of reset including:

• Tender preparation
• Work progress - (Airport Development/Fit out work/CAPEX Implementation)
• Contractual matters
• To prepare and update sales kit for all airport under MASB.
• To identify and presell commercial space to the potential partners.
• Bumiputera Program - Planning of usage space, determine KLIA, creating alliance via MITI, TERAJU , INSKEN.
• To assist manager on contract monitoring and preparation of management paper for contract renewal/extension

Key Challenges

• Sharing/transfer of knowledge on Airport Commercial Model guidelines to peers and other immediate stakeholders, i.e.
• Airport Managers and representatives, other divisions etc. in achieving the ACM objectives
• To achieve high occupancy in most MASB airports
• Many levels of approval for award of contracts, i.e. CCM, MPC, BPC which slows down the process as meetings are held mostly on fixed schedule
• Changing the perception of \'high rental\' to attract new brands into airports
• Skeletal workforce and new to job function

Skills

• Business Mindset
• Positive
• Forward Thinking
• Creative/Innovative
• Willing to accept and drive change

Relevant Industries

External

• Bachelor Degree with 5 years working experience in managerial role in Airport Commercial / Commercial Retail Management / Mall & Leasing Management

Education

External

• Degree Certificate preferably with specialization in Business Administration / Marketing / Retail Management / Commercial Management

(Master Degree would be an added advantage)

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 7 February 2024.
Only shortlisted candidates will be notified.

Malaysia Airports