Senior Executive, Customer Account Management

Petaling Jaya, Selangor, Malaysia

Job Description


Job Summary

Coordinate sales, profitability and 5P in-store execution for assigned customers through joint business plans

General Responsibilities

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
  • Execute processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.
  • Track team progress against key performance indicators and customers\' plans. Provide timely feedback to team members on the execution of action plans and development areas.
  • Understand customer values, strategies and policies based on networking of contacts throughout customers\' organizations to identify business opportunities.
  • Coordinate and assist in conducting annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.
  • Work closely with the Marketing function on promotional activities and the merchandising and sales teams for promotion updates.
  • Coordinate and evaluate the effectiveness of trade programs and recommend opportunities to superior.
  • Prepare various reports for assigned customers. Track and highlight unusual increases/decreases in customer demand.
  • Evaluate improvement opportunities based on analyses, and coordinate improvement initiatives to enhance customer services and business efficiency.
  • Maintain and develop relationships/contacts across all functions and levels within assigned customer responsibility.
  • Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution.
Functional Skills and Knowledge
  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
  • Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.
  • Demonstrate strong negotiation and communications skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken.
Education

Minimum Degree in Business Administration / Management or equivalent.

Work Experience

Minimum 2 to 3 years working experience.

Requisition Number: 115875

Department: Sales

DKSH

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Job Detail

  • Job Id
    JD968012
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned