Job Description

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

• To consult and collaborate with all Theme Park business units on matters relating to Scheduling and Deployment.

• To support the manager by planning works with necessary stakeholders in the Resort and updating with the latest information to communicate Scheduling and Deployment related matters

• To actively facilitate and drive all recruitment activities, in supporting the Theme Park business units for hiring processes i.e. overall recruitment approach including resume filtering, phone screening, walk-in interviews, career fairs involvement and etc.

• To provide support to Theme Park business units for hiring processes; manpower planning; overall recruitment approach and developing our people capabilities further.

• To ensure duties are carried out in accordance with the Company\'s 5 core values

• To support in the plan and allocation of resources effectively to accomplish the work to meet departmental productivity and quality goals.

• To constantly prepare contingency plans to tackle uncertainties and incidents happened in related to the allocation or deployment of resources.

• To ensure no or minimum escalations on keys and lockers in the deployment space, and manage issues accordingly in relation to the logistics matters as part of the onboarding management section

• To support the manager by coaching, mentoring and developing a team - helping to provide career development planning and opportunities.

• Support in the development of an employee onboarding experience for the Theme Park, helping identify key components to create a positive recruitment and learning process for all theme park teams.

• To help manage the deployment and training space area; providing a welcoming atmosphere to all employees and supporting colleagues who require assistance in the area.

• Support in the people development opportunities from training and development.

• To support a team of supervisors ensuring allocation of work and resources to maintain the teams productivity.

• To support on the implementation and usage of relevant systems used within the team, all in accordance with the company policy and procedures.

• To collate information and communicate on the requirements of standards, statutory requirements and industry best practices to business partners and stakeholders for process improvement.

• To identify evaluation opportunities for any systems used within the team. Review existing systems on regular basis and provide constructive feedback to the manager.

• To facilitate process development across the board with relevant departments.

• To check and ensure that the preparation of up-to-date reports are done within the time in order to be presented to management and various stakeholders on a regular basis as determined by management or upon request based on reports maintained.

• To oversee, facilitate and assist in monitoring day-to-day staff scheduling and deployment to ensure they are properly planned and coordinated according to operational needs. Highlight any abnormalities to the manager immediately.

• To review and validate the day-to-day data for reporting (headcount, lateness, medical leave, absenteeism, overtime, etc) prepared, before providing to the key stakeholders for further action.

• Support the manager in handling all reported complaints or enquiries regarding leave, shift work, allotment and other related issues within the capacity, ensuring adequate processes and procedures are established for the team to follow.

• Support in driving standards across the Resort including both quality, safety and behavioural standards.

• Working with the Deployment and Manpower Manager and wider People Development teams to create businesses cases to improve the overall employee experience and using data to justify and support the development of these cases.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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Genting