Job Description

Job Summary

Lead the service sales and promote after sales service support.

General Responsibilities

• Identify opportunities with potential customers and promoting extended coverage for the after sales service.
• Data analysis of current status of service contracts, further to systematically approach the customer base to promote revenue growth in contract sales
• Ensure that communications with customers and with the company are rapid and comprehensive.
• To maintain keen enquiry on customer current eqpt and opportunity for potential sales
• Ensure the market coverage for contracts and relevant after sales target industries are successful.
• Ensure constant discussions and update with immediate superior to ensure yearly sales target can be achieved.
• Timely submission of contract and sales reports via company\'s CRM
• Timely update of opportunities / prospects / projects via company\'s CRM
• Maintain a high level of customer relationship and eliminate the customer\'s complaint.
• Ensuring that Company\'s reputation for high quality products and services are maintained.
• Use own initiative to acquire comprehensive product knowledge.
• Organize and coordinate promotional activities on consultation with immediate superior.
• Build and maintain strong relationships with key clients.
• Support marketing plan activities for the extended coverage, as and when required.

Job Requirements

• Minimum 2 years working experience in similar role.
• Bachelor\'s Degree in Science/ Engineering or other related fields.
• Strong product knowledge in scientific instruments/ life science or from other relevant industries.
• Good background knowledge of market industries for chemical analysis/analytical/life sciences instruments
• Excellent interpersonal, communication, negotiation and presentation skills with influencing capabilities.
• Self-starter and independent
• Excellent interpersonal skills
• Strong analytical capabilities
• Ability to work with minimal supervision.

Requisition Number: 88763

Department: Marketing

DKSH