Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES Supports and responding to employee and team inquiries related to employee life cycle e.g. compensation and benefits, employee services, competency & performance and payroll via ticketing system (Service Now), email, chat or phone. Updates and maintain employee life cycle and related data information including Employee Pre-boarding/off-boarding, Benefit Administration, Employee Data Management, Payroll, HR reporting or other HR general operations. Perform administration on all documentations including, but not limited to, policies, summary plan description, invoices, contracts, Personnel File, and other compliance documentations. Generate letters using build in templates in the system. Monitors and reviews Service Now tickets that may be at risk or have been ageing. Performs random audit and quality checks on tasks and cases completion. Act as Subject Matter Experts on more complex or country specific processes. Performs root cause analysis and investigation on identified issues, escalations and problematic cases. Supports systems enhancements through testing, training and implementation with the team. As well, looks at process improvement and automation opportunities to help drive better efficiencies. QUALIFICATIONS AND EXPERIENCES Bachelor\'s Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field. Have at least 2-3 years of experience in processing HR transactional tasks in a shared service or customer service experience supporting Asia Pacific region or multiple countries with subject matter expertise on processes/services or has been in a support functions Experience in using various systems and technology. Preferably Peoplesoft (Oracle) or other relational HRIS database. Prior experience using case management/ticketing tool, ServiceNow. Working knowledge in using Microsoft Office suite, including Excel, Word Power point, and Teams. Must have high attention to detail and be focused on accuracy. Must be proactive and a team player.

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