Responsibilities: \xe2\x80\xa2 Experience in Application Support \xe2\x80\xa2 Ability to understand varied and complex product configurations and support customers through various means of communication \xe2\x80\xa2 Identify, resolve or manage the resolution of system issues \xe2\x80\xa2 Troubleshoot platform issue raised by clients or ER teams and follow through escalation process \xe2\x80\xa2 Mentor Technical Support Specialists L2 to help them understand more complex issues/ configurations \xe2\x80\xa2 Own and track tasks within SLAs \xe2\x80\xa2 Technical Support is 24 hours/ 5 days a week responsibility for customers around the world \xe2\x80\xa2 Be a part of a scheduled shift rotation and on call on scheduled weekends \xe2\x80\xa2 Work on Public Holidays as scheduled Requirements: \xe2\x80\xa2 Experience in Application Support \xe2\x80\xa2 Strong experience in the areas below: \xe2\x80\xa2 RDBMS \xe2\x80\xa2 Win/Linux/Unix Operating Systems \xe2\x80\xa2 File Transfer Protocol \xe2\x80\xa2 JSON and XML \xe2\x80\xa2 SOAP/Restful API \xe2\x80\xa2 Basic Script and programming: e.g., C++, JavaScript, PHP, Bash \xe2\x80\xa2 Message Broker system (AMQ) \xe2\x80\xa2 Jenkins \xe2\x80\xa2 AWS CloudWatch or MS Azure \xe2\x80\xa2 Atlassian apps (Confluence, Jira) \xe2\x80\xa2 No SQL \xe2\x80\xa2 MongoDB
ABOUT SYNOPSIS Synopsis is a recruitment platform specialized in Information Technology founded in 2020. We specialize in all aspects of technology hiring with a team of members who have built extensive networks across the banking, financial services, technology and commercial sectors. The technology used in our platform helps candidates to have better visibility and control over their application and personal information. This enables candidates to customize their profile to best portray their technical skills. Our interactive platform allows employers to assess candidates\xe2\x80\x99 profiles to analyze their skill and experience in a very time and cost-effective manner. Employers will now have access to the candidate\xe2\x80\x99s key information before hiring them. What makes us unique from the other recruitment firms and job portals is every candidate in our page has been pre-screened, pre-accessed and interviewed prior to publishing them on our platform.
Bachelor\'s or Equivalent