Job Description

We currently have an exciting and challenging opportunity available to be part of the Korn Ferry RPO team! Our client, a global leader in Engineering/ Manufacturing is looking for a Senior Talent Acquisition Manager (Project Manager) to be based in Bangsar South City, Kuala Lumpur to work onsite. As a Senior Talent Acquisition Manager (Project Manager), you will contribute to Korn Ferry\'s growth and profitability goals by delivering best in class recruitment services to our newest RPO client. In this role, you will be leading a team of 2 Team Leads and 8 Recruiters (SG, MY, ID, TH) and hiring across the SEA region (SG, MY, ID, TH, PH, VN). In addition, you will be responsible for the day-to-day operational aspects of the project deliverables. A key objective of the role is to ensure high quality service delivery and customer satisfaction is consistently maintained and achieved. Key Responsibilities Build a knowledge base of client\'s business, organization and objectives. Manage project tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (\'SLAs\') established for the project. Anticipate and minimize risks on project at both micro and macro levels. Build trust and confidence with key client stakeholders. Through this relationship building process, ensure effective expectation setting and management of client communications. Continually seek out opportunities to increase customer satisfaction. Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps. Prepare and actively participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion. Ensure all systems are updated on a timely basis by the delivery project team. Conduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems. Work with the Project Director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines. Skills and Experience We are looking for a motivated individual who has a strong understanding of full life cycle recruiting and industry practices. The successful candidate will also ideally have: 10+ years of experience in recruiting with experience managing a recruiting team of at least 5-10 within SEA region. Understanding of recruiting metrics and reporting standards. Familiarity with SLA\'s/SOW as it relates to our business. Computer proficiency, specifically MS Office Suite and ideally a range of Applicant Tracking Systems (Cornerstone or Phenom would be an advantage). Track record of success in leading and motivating the delivery team. Ability to analyze fairly complex data and develop sound recommendations and solutions. Excellent planning and organizing skills able to \'juggle\' responsibilities effectively in a high volume, fast-paced service environment. Ability to communicate clearly, concisely and persuasively with client and in large group settings in both Bahasa Malaysia and English. Strong customer and results orientation. Ability to interact effectively at all levels and across diverse cultures. Energetic, confidence, maturity and interpersonal sensitivity. Bachelor\'s degree or five years of equivalent experience in lieu of a degree Able to commute to the office in Bangsar South City at least 3 times a week (2 days WFH). This is a rare opportunity to become part of a newly formed regional team. If you have an interest in expanding your expertise in talent acquisition, please apply today!

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