Job Description

• Fresh graduates are welcome with degrees in the following disciplines: Mandarin and English with Communication, Mandarin and English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a \'must\' but would be a distinct advantage.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Able to receive continuous feedback and work in a fast-paced working environment.

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.

• Company: Teleperformance Malaysia
• Job Title: Service Account Management - Mandarin
• Location: One Precint, Bayan Baru, Penang, Malaysia
• Working hour: 10AM - 7PM / Monthly rotational Day OFF

• Work Life Balance Environment
• Young, energetic, and supportive team!
• Diversified and inclusive culture

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• 5 Working Days
• Medical Insurance
• Overtime Pay

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