Job Description

Responsibilities and Duties:

? Maintain strong customer relationships and collect feedback on vehicle service

requirements.

? Listen to customer concerns and accurately document vehicle symptoms or issues.

? Inspect vehicles and advise customers on recommended maintenance or repairs.

? Provide cost estimates for services and obtain customer approval before proceeding.

? Detail-oriented with the ability to provide solutions to customers.

? Schedule service appointments and coordinate with the team to ensure timely

completion of work.

? Communicate updates and service recommendations to customers during the repair

process.

? Address customer questions or concerns regarding service, warranties, and vehicle

care.

? Process payments, invoices, and warranty claim accurately.

? Maintain detailed records of service transactions, customer interactions, and vehicle

history.

Qualifications:

? Technical and Vocational education and training in automotive technology is

beneficial.

? Strong verbal and written communication skills are essential for effectively

interacting with customers, explaining technical information, and documenting

service details

? Familiarity with automotive repair terminology and processes is a plus.

? Basic knowledge of automotive systems, parts, and repair procedures helps in

understanding customer concerns and providing accurate service recommendations.

? Ability to manage multiple tasks, prioritize work, and maintain accurate records in a

fast-paced service environment.

? Proficiency in using computer software and systems for scheduling appointments,

generating service orders, and processing payments.

? Collaborative attitude to work effectively with service technicians, parts department

staff, and other team members to meet customer needs and achieve service

department goals.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person