Greet customers, understand their vehicle concerns, provide friendly and professional service.
Ask questions, perform visual inspections/road tests to pinpoint mechanical problems.
Prepare detailed cost/time estimates, write clear repair orders for technicians.
Update customers on work status, delays, and explain completed work/charges.
Liaise with technicians/foremen to track job progress.
Promote service packages, parts, and additional needed maintenance.
Handle customer complaints effectively to ensure satisfaction.
Conduct post-service calls to gauge satisfaction and identify improvements.
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