Job Description

• Bachelor\'s degree in Business Administration, Management, or a related field preferred.
• Experience:

• Minimum of 1 year of experience in a customer service, coordination, or similar role.
• Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using scheduling and CRM software.
• Problem-solving and conflict-resolution abilities.
• Attributes:

• Detail-oriented and proactive.
• Customer-focused with a commitment to delivering high-quality service.
• Ability to work independently and as part of a team

ResponsibilitiesKey Responsibilities:Client Management:

• Serve as the primary point of contact for clients, promptly addressing inquiries and resolving service-related issues.
• Develop and maintain strong relationships with clients to understand their needs and expectations.

Scheduling and Coordination:

• Schedule and coordinate services, ensuring timely and efficient delivery.
• Communicate service schedules and updates to clients and inter-related departments
• Monitor service delivery to ensure adherence to schedules and quality standards.

Service Provider Management:

• Coordinate with Inter-related departments to ensure they have the necessary information and resources to perform their duties.
• Address any issues or concerns service providers raise and work towards timely resolutions.

Quality Assurance:

• Monitor service delivery to ensure high standards of quality and customer satisfaction.
• Collect feedback from clients and service providers to identify areas for improvement.
• Implement and follow up on quality improvement initiatives.

Administrative Duties:

• Maintain accurate records of service delivery, client interactions, and feedback.
• Prepare and submit reports on service activities, performance metrics, and client satisfaction.
• Assist with the development and implementation of service policies and procedures.

Problem Solving:

• Identify and address any issues or conflicts that arise during service delivery.
• Proactively seek solutions to improve service efficiency and effectiveness.

BenefitsBenefits

• EPF/SOCSO/EIS/Medical/Vision/Healthy award/Insurance
• Yearly Performance Bonus
• Annual Salary Increment

SkillsCommunication Skills Problem Solving Customer Service OrganizationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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