Job Description

:

• Install base database maintenance including warranty management.
• Prepare and issue Service quotations
• Service order entry and management (parts, labor & contracts)
• Review Customer Purchase order and work with District Service Manager (DSM) to resolve any discrepancies.
• Assigning appropriate equipment entitlements and adding or deleting equipment on agreement.
• Establishing invoice schedules and processes credits to agreements and service requests.
• Establishing and maintaining changes to preventative maintenance schedules in accordance with engineering guidelines while balancing workload to optimize FSE utilization and Customer satisfaction.
• Service record maintenance. Maintain vital documentation and keep data updated according to local SOPs.
• Manage incoming service calls and emails.
• Support Service Team by actively monitoring PM Service Contract base and initiating the proper activities to improve district performance
• Complaint handling: Perform daily administrative function such as recording of field problem or updating of service record in CRM system.

Job requirement:

• Minimum 3 \xe2\x80\x93 5 years relevant working experience.
• Possess an Engineering Diploma / or appropriate Certificate(s) and other applicable appliances or electronics service certifications.
• Candidate with prior field experience in medical devices repair will be preferred.
• Proficient in MS office and Oracle system with the ability to learn proprietary software applications at ease.
• Meet physical requirements generally associated with field service repair/ warehouse environment (lifting heavy equipment/ appliances, bending & etc.)

Job Type: Full-time Salary: RM3,800.00 - RM4,500.00 per month Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Experience:

• service coordinator: 3 years (Preferred)