Service Coordinator

Shah Alam, Selangor - Bukit Jelutong, Selangor, Malaysia

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Mohon

Kelayakan

Tanggungjawab

Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
Handling and resolving customer complaints, or special orders via mail or phone.
Receiving and processing orders, providing information concerning changes, pricing in service, and shipping for spare parts
Referring complaints of service or product failure or errors to appropriate personnel for investigation
Communicating solutions, successes, and opportunities to the Manager of customer service.
Maintain service records and update documentation
Coordinate activities with sales, repair and customer service team
Required to carry out duties and job functions as may be assigned when the need arises.
The company reserves the right to change responsibilities and duties where circumstances dictate

Manfaat

Miscellaneous allowance, Medical, Parking, Business (e.g. Shirts), Performance Incentive, Mon - Fri (9 am - 6.00 pm)

Manfaat tambahan

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