Service Desk Agent English Speaker
Job Description
Handling Incoming Support Requests: Answer user inquiries via phone, email, chat, or in person.
Document and categorize incoming requests, ensuring accurate tracking and resolution. Prioritize and manage incoming IT service requests.
Troubleshooting and Problem Solving: Diagnose and resolve common technical issues, including software, hardware, and network problems.
Provide clear and concise instructions to users on how to resolve their issues.
Escalate complex issues to higher-level support teams when necessary.
User Support and Communication: Provide excellent customer service and build positive relationships with users.
Maintain clear and consistent communication with users throughout the issue resolution process.
Provide training and guidance to users on IT systems and procedures.
Documentation and Knowledge Management: Maintain accurate records of all interactions and resolutions in a ticketing system.
Contribute to the knowledge base by documenting solutions and best practices. Ensure that IT documentation is up-to-date and accurate.
Other Duties: Assist with software installations, upgrades, and maintenance.
Manage user accounts and access permissions.
Monitor IT infrastructure and identify potential issues.
Participate in the organization's change management process.
Stay up to date with the latest IT technologies and trends
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
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Job Detail
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Job IdJD1193899
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned