Job Description

Client Background: IT Consulting

Industry: IT

Location: KL

Headcount: 1

Position Title: Service Desk Analyst - Korean

Responsibilities:

1+ year of IT Service Desk/Help Desk experience in a 24x7 Operations

Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.

Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.

Technical proficiency with MS operating systems and MS suites, desktop and mobile applications

HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems

Network connectivity, dial up and wireless systems troubleshooting skills

Knowledge on active directory, domain controllers, password reset tools, etc.

Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud

Work experience with Global clients (preferred)

Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

Willing to work in a 24x7 environment

Understanding Contact/call center metrics

12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)

Customer-service oriented with a problem-solving attitude

If you are interested in the position, kindly apply directly online by clicking on the "Apply" button. Thank you.

Sub Specialization : Information Technology;Others
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Kuala Lumpur