Job Description

About this opportunity!

We are now looking for a Service Owner, accountable for the end to end Service ownership and contractual delivery including all BSS Service functions that relate to the specific customer Managed Service (MS) solution. The Service Owner will be focused on the financial and delivery performance (including the performance in environment, occupational health and safety areas) of the assignments within a Managed Service contract

What you will do

• Have responsibility as the key interface to the customer while also leading the interface with the Ericsson Service Delivery Unit (SDU) to secure performance and lifecycle of the Service, working closely with the MSCOO, Service Architecture, Reliability and Improvement leads. Secure deep understanding and knowledge of the customer, contract, Service and the Delivery that supports it. Plan and design of a new Service, or change / update to an existing Service including any data analytics that supports it, having a competence in Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.
• Should have high level understanding on BSS wholesale business, Ericsson Mediation and whole sale billing.
• Must have managerial and leadership skill to lead a team from the front and take ownership of teams action. Manage the Service throughout its lifecycle including demand management, ASP integration, environment, occupational health and safety (EHS) risk management, data privacy, automation, architecture, reliability and continuous service improvement. Ensure the management of performance and risk in environment, occupational health & safety (EHS). Own the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management

You will bring

• Education: Degree in Telco
• Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity
• Solid customer management, understanding their perspective and being able to empathize with their business situation and needs
• Passion for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly
• Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customers networks
• Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the worlds toughest problems. You\xc2\xb4ll be challenged, but you wont be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com
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