Job Description

CONTEXT OF THE ROLE
The Workplace Service Owner will work in close relationship with the Modern Device team in particular for the roll out of Windows Edition V2 and the BAU QoS work that needs to be done on this product subsequent to the roll out.
The ideal candidate needs to have a good understanding of all underlying aspects of the product architecture. Knowledge of Intunes is clearly important.


MISSIONS
The Service Owner should also have some familiarity with any of the following activities:

• Secure Incident, Problem, Change processes are performed according to the global standards.
• Control Cap Gem (or other new vendors), GSC and other third parties / X-shoring operations.
• Manage the Monthly Operational Governance with Market stakeholders: SLA/KPI, key facts of the months, pain points, specific plans\xe2\x80\xa6
• Manage a continuous QoS improvement plan.
• Setting up, jointly with Product Managers, the Product TOM.
• Validate all quality objectives are met before moving a product or feature into production.
• Secure the roadmap to run defining and applying the \xe2\x80\x9cgolden rules\xe2\x80\x9d to make a Product eligible to Production (operational readiness) and remediation plan is followed where status is not green everywhere.
• Service Reporting

Your Profile

• 
  Minimum 6-8 years of experience in IT Service related industry.
• University degree with IT or Business orientation.
• ITIL Service Management Certificate Qualified (or equivalent).
• Knowledge of key aspects of Service Delivery processes and business characteristics.
• Experience in managing Client relationships.
• Experience working within a global enterprise organization.

About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we\xe2\x80\x99ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we\xe2\x80\x99re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you\xe2\x80\x99ll feel like you belong, are included and can thrive. You\xe2\x80\x99ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we\xe2\x80\x99re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.