Job Description

Exciting Challenges

• Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform
• General support, administration and maintenance of ServiceNow platform and associated applications
• Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards
• Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management
• Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions
• Manages instance security including password standards, user/group access, access control rules and auditing\xe2\x80\x8b
• Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow
• Proactive identification and execution of platform enhancements to maximise value
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes
• Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
• Responsible for system\'s reliability and platform health
• Administer the ServiceNow Platform
• Collaborate with project team members in customization and configuration of ServiceNow instance
• Identify opportunities to automate and enhance end user experience
• Create and update documents as needed
• Implement best practices in coding and design as per Synergy and ServiceNow standards
• Perform user management including maintaining user and group roles and profile, security settings, access settings, etc.
• Perform release upgrades with minimal or no disruption to IT operations
• Perform daily administration, troubleshooting, and resolution of any issues arising in the ServiceNow environment
• Perform System and integration testing with sample/live data with Support Services team
• Work with QA team to validate solution and ensure quality product is delivered
• Migration of update sets to different environments (DEV, TEST and PROD)
• Provide technical expertise for issues related to development
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
• Provides configuration assistance to developers
• Designs, develops, configures, and customizes (when necessary) ServiceNow applications and services
• Delivers new functionality across applications
• Supports the entire development lifecycle
• Activate plugins, administer an upgrade, create support tickets with ServiceNow, and more

Contact

Sika is a great employer - especially for people at an early stage in their careers. For insights into what our colleagues say about working at Sika, please click .

We are looking forward to receiving your online application!

Job Category

IT

We Need Your Skills

• ServiceNow System Admin certification (admin or higher)
• 3-5 years\' experience with ServiceNow administration
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
• Experience in IT service management, ITIL certification preferred
• Ability to analyse, troubleshoot and resolve complex software application related problems
• Exceptional customer service skills
• Applies standard methodology, techniques, procedures, and criteria
• Ability to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes
• Experience troubleshooting integration management, security, and application issues
• Experience with JavaScript, XML, HTML, CSS, JSON and web service integrations using REST, SOAP, etc
• Experience in ServiceNow administration and development
• Experience in integration of ServiceNow with other IT applications
• Excellent knowledge and understanding of ServiceNow architecture and key modules (e.g., ITSM modules, ITOM, Service Catalog, CMDB)
• Knowledge about workflows, reporting, and dashboards
• Experience in developing custom applications
• Excellent collaboration, communication, analytical, and problem-solving skills
• Experienced in working Agile environment and handle multiple priorities

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Intro

Whenever something is created - either in construction, industry, or automotive markets - Sika solutions for bonding, sealing, reinforcing, or protecting are almost always included! We trust in the skills of our 25\'000 employees worldwide and encourage them to develop innovative products to tackle the new challenges that arise every day.

As Sika\'s business continues to grow at a dynamic pace in Malaysia as a specialty chemical company in the development of systems and product for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. We would like to welcome talented candidate to join our Sika family as ServiceNow Specialist.

Sika